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Versant Power is Here to Work with Customers in Winter Months

Release Date:  01-19-2021

Bangor and Presque Isle, ME- In light of the COVID-19 pandemic, Versant Power recognizes that some residential and business customers are facing financial hardship. The ongoing global dilemma coupled with an increase in electricity usage in winter months can be overwhelming, and Versant Power would like to ensure customers know about the assistance options available to them.

More electricity is needed in the winter months for essential needs such as heating and lighting, just to name a few. This increased usage naturally leads to higher bill statements.  If at any point a customer’s monthly payment becomes unmanageable, Versant Power representatives can help create a personalized payment plan to help bring your past due account balance current.

In addition to setting up payment plans, Versant Power representatives can direct residential customers to agencies that can determine if they are eligible for low-income assistance or a debt forgiveness program.  Local Community Action Programs (CAPs) offer applications for such assistance programs, including but not limited to the Home Energy Assistance Program (HEAP), the Low-Income Assistance Program (LIAP), and the Arrearage Management Program (AMP).  Customers may also be eligible for assistance through Efficiency Maine.

“Particularly in these colder months, we know that Versant Power customers rely on electricity to power their homes and businesses,” said John Flynn, Versant Power President, “We hope our residential and business customers who may be feeling overwhelmed with their electricity bill will call us to discuss their options.”

Versant Power Customer Service Representatives are ready and look forward to discussing any of these plans and programs. Customers are encouraged to call the Customer Contact Center at 1-855-363-7211 between 7:30 a.m. and 5 p.m. Monday through Friday or email info@versantpower.com to contact a representative.

Versant Power is the state's second-largest electric utility. The company delivers electricity to more than 159,000 residential, commercial and industrial customers across 10,400 square miles in five counties in eastern and northern Maine.