New Meters

Versant Power is installing new metering equipment for all residential, small and medium commercial customers. New meters will:

• Ensure customers can access timely, detailed information about their electricity usage.
• Help Versant Power identify outages and power issues more quickly.
• Allow us to connect or disconnect your meter remotely.
  

We are replacing your meter because our current metering systems are reaching the end of their useful life. You will not incur any surcharges for this new meter.

 Customers will receive a notification letter about 30 days before we begin meter replacement work in your area. You will also receive a phone call about 7 days before your new meter is installed.

 Here’s what you can expect:

• You don’t need to be home for us to do this work as long as we have safe and clear access to the meter. Please remove any physical barriers that prevent a meter exchange.
• A technician will knock on your door before starting any work.
• Meter installers will have Aclara and/or Versant Power logos on their uniforms, badges and trucks.
• In most cases, the exchange will take less than 10 minutes.
• You will experience a brief power interruption, in most cases about a minute. If you have any critical equipment that requires constant power, please double-check to make sure that your back-up power supply is working properly. We apologize for any inconvenience.
• We will leave a doorhanger indicating if we were able to successfully replace your meter.
  

 Have more questions? Check out our Q&A below. And as always, please get in touch with our Customer Contact Center at (207) 973-2000 or info@versantpower.com if you have other questions or concerns. We’re proud to serve you and we appreciate your cooperation as we work to provide the best possible service now and in the future.