Bangor and Presque Isle, ME- When you call Versant Power, you're not reaching a distant call center. You're connecting with a team of dedicated employees who live and work right here in Maine. Our Customer Contact Center serves as a trusted resource for customers across northern and eastern Maine, helping answer questions, resolve issues, and provide support when it's needed most. Operating from locations in Bangor and Presque Isle, our Customer Contact Center is staffed by 85 employees who are part of the communities we serve. They are your neighbors, friends, and fellow customers who understand the unique needs of Maine households and businesses. In 2025, our team successfully handled more than 190,000 phone calls from customers across our service territory. To ensure customers receive timely assistance, our service goal is to answer 80% of incoming calls within 30 seconds or less. Whether you're calling about residential or commercial electric service, setting up a payment arrangement, learning about assistance programs, enrolling in a budget payment plan, or reporting an outage, our team is here to help. Our goal is to make managing your electric service as simple and convenient as possible. The feedback we receive from customers helps us continually improve. In 2025, 93% of customers surveyed reported being satisfied with their Customer Service experience. Added flexibility and control with My Account Last year, we introduced MyAccount, our easy-to-use online customer portal designed to provide customers with convenient, around-the-clock access to their accounts. Through MyAccount, customers can: - View account information
- Access bill history
- Review your bill
- Make payments
- Complete common service requests
- Access account services anytime, anywhere
If you have not yet enrolled in My Account, go to myaccount.versantpower.com to sign up. It’s quick and easy! We're Here for You Every phone call, email, and customer interaction is an opportunity to provide reliable, responsive service. Whether you have a question about your account, need help understanding a bill, want to explore payment options, or need to report an outage, the Versant Power Customer Contact Center is ready to assist. Our Customer Contact Center is available Monday through Friday from 7:30 a.m. to 5 p.m. to assist with account questions and service requests. Customers can also report outages and emergencies 24 hours a day, seven days a week.
Versant
Power is committed to delivering safe, reliable electric service. As the
state's second-largest electric utility, the company delivers electricity to
more than 165,000 residential, commercial and industrial customers across
10,400 square miles in northern and eastern Maine. | 
