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Frequently Asked Questions

Find answers to our customers' most frequently asked questions.


What methods of payment are accepted?

You can pay your utility bill using your checking account. If you need to make a payment with a debit card, you can use our One-Time Bill Pay service.


Is an email address required to make a payment online?

Yes, your email address is required in the registration process as this is where your monthly bill and email notifications will be delivered.


When is my payment processed?

All payments made by 8:00 p.m. Eastern Standard Time on business days will be credited to your Versant Power utility account by the next business day. The amount will be debited from your account within three business days from when the payment was entered.


Is there a cost associated with using Online Services?

No, there is no fee to use Online Services.


Can I make Recurring Payments?

We offer two types of Recurring Payments - Automatic and Fixed.

  • Automatic payments allow for the monthly bill amount to be deducted from your bank account: a) when the bill arrives b) on the due date or c) prior to the due date.
  • Fixed payments allow for a fixed payment amount on 1st - 30th of the month, or weekly on the same day each week, excluding weekends

All recurring payments will take effect on your next bill cycle. Your automatic or fixed payment will not pay bills that have already been issued. Make sure any bills in your e-bill history are paid on time. You are responsible for ensuring payments are scheduled timely and the amount is sufficient to cover your monthly bills. To avoid late fees for all recurring payments, we recommend your payment is scheduled no less than 3 days prior to the due date of your bill.


Are partial payments accepted?

Yes. Customers are able to enter the exact amount they wish to pay.


Can a payment be stopped or canceled?

If there are not sufficient funds in the bank account to cover the submitted payment amount, the transaction will be returned to Versant Power and processed in the same manner as a returned check. The returned check fee is $5.00.


Will my account and payment method information be stored in the Online Services system?

You have the option of storing information for future payments. If you choose not to save your payment method and banking information, you will need to enter the information each time you make a payment.


What are the browser requirements?

In order to use our online services you must be using Microsoft Internet Explorer 6.0 and above, Firefox or Google Chrome. In addition, JavaScript and cookies need to be turned on in order for continuity to be kept between pages.


How do I sign up for Online Services?

To register for Bangor Hydro District Online Services, click the Online Services button on our My Account page. Follow the instructions in the 'Are you registered?' box to get an online account. You will need your account number from your bill and a valid email address.

Online Services will allow you to manage your accounts easily and all in one place. For each account registered, you can report an outage, request your monthly meter usage, and request tree trimming. This is also where you can sign up for paperless E-bill options and payment.


How do I change my email address?

On the Bangor Hydro District Online Services site, select "Profile" under the "Welcome" menu and enter a new email address. Please note that you will need to use the new email address to log in from that point forward.


How do I un-enroll from E-Bill?

On the Bangor Hydro District Online Services site, select "Profile" under the "Welcome" menu and there is a check box you can use to un-enroll from E-Bill services.

Please Identify Your Service Area

Click on your district on the map, or select a zip code or town from the lists.

Select Your District on the Map Below

Maine Public Service District Bangor Hydro District


Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts,  switch back and forth at any time by selecting the district selector button.

If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)