Find answers to our customers' most frequently asked questions. Are partial payments accepted?Can a payment be stopped or canceled? (1)Can I make recurring payments?How do I change my email address?How do I enroll in Online Services?How do I enroll in Paperless Billing and no longer receive a paper bill?How do I know there is a new bill ready to view?How do I print a bill from my Online Services account?How do I un-enroll from electronic billing?How long is my paperless bill saved in my Online Services account?If I am having difficulty paying my electric bill, what should I do?Is an email address required to make a payment online?Is there a cost associated with using Online Services?What are my payment options?What are the browser requirements?What day will I be billed?What is the difference between delivery and supply?When is my payment processed?Where can I drop off my payment?Where do I mail my payment?Why can't I change the name on an account?Will I receive my bill at the same time of the month?Will my account and payment method information be stored in the Online Services system?Will opting out of paperless billing affect my enrollment in my automatic bill payment option or my ability to make one-time online payments?What is the winter warning letter and is it a disconnection notice? Are partial payments accepted?Yes. Customers are able to enter the exact amount they prefer to pay. Can a payment be stopped or canceled? (1)If there are not sufficient funds in the bank account to cover the submitted payment amount, the transaction will be returned to Versant Power and processed in the same manner as a returned check. The returned check fee is $5.00. If more than two incidents of returned payments occur within a 12-month period, an account can be blocked for check payments. Can I make recurring payments?We offer two types of recurring payments: automatic and fixed. Automatic payments allow for the monthly bill amount to be deducted from your bank account: a) when the bill arrives b) on the due date or c) before the due date. Fixed payments allow for a fixed payment amount on 1st - 30th of the month, or weekly on the same day each week, excluding weekends. All new recurring payments will take effect on your next bill cycle. Your automatic or fixed payment will not pay bills that have already been issued. Make sure any bills in your e-bill history are paid on time. You are responsible for ensuring scheduled payments are timely and the amount is sufficient to cover your monthly bills. To avoid late fees for all recurring payments, we recommend your payment is scheduled no less than five (5) days before the due date of your bill. How do I change my email address?After logging in to Online Services, select "Profile" from the “Welcome” menu in the upper-right corner. Once you’ve made the change, you will need to use the new email address to log in from that point forward. How do I enroll in Online Services?To register for Online Services, click the “Online Services” button on our My Account page. Follow the instructions in the “Are you registered?” box to establish an “Online Services” account. You will need your account number, your bill due date, the new charges amount from your bill, and a valid email address. Online Services access will allow you to manage your accounts easily and all in one place. For each account registered, you can report an outage and request your monthly meter usage. This is also where you can sign up for paperless e-bill options and payment. How do I enroll in Paperless Billing and no longer receive a paper bill?Once logged into your Online Services account, select an account from the left-hand menu. Under the “Billing” section, select “Sign Up for E-bill now.” Review and accept the Terms and Conditions. Now, under the “Billing” section, you will be able to select “View and Pay Bills.” How do I know there is a new bill ready to view?You will receive email notification when your bill is ready to view. How do I print a bill from my Online Services account?If you are enrolled in electronic billing, go to My Account, log into Online Services and select “View and Pay Bills.” A new screen or tab will display the dashboard home page. From the menu option, select “Document History,” and you can select the bill you want to view and print. If you are not enrolled in electronic billing, go to My Account, log into Online Services and select “Manage Accounts.” Then select “View Bill” to access a PDF copy of your bill to print. How do I un-enroll from electronic billing?After logging in to Online Services, select "Profile" from the “Welcome” menu in the upper-right corner. There is a box you can use to unenroll from E-Bill services. How long is my paperless bill saved in my Online Services account?You can access and print your current bill plus 36 months of past bills. If you are a customer in our Maine Public District, you will only be able to view bills from August 2020 forward. If I am having difficulty paying my electric bill, what should I do?Call our Customer Contact Center at 1-855-363-7211 or (207) 973-2000 to discuss possible payment arrangement options with a Customer Service Representative. Versant Power also offers a Low Income Assistance Program. Is an email address required to make a payment online?Yes, your email address is required in the registration process as this is where your monthly bill and email notifications will be delivered. Is there a cost associated with using Online Services?No, there is no fee to use Online Services. What are my payment options?Click here to review available payment options. What are the browser requirements?To access Online Services, you must use Microsoft Internet Explorer 6.0 and above, Firefox or Google Chrome. In addition, JavaScript and cookies need to be turned on in order for continuity to be kept between pages. What day will I be billed?All customer accounts are part of different cycles. Each cycle of accounts is billed monthly according to set schedules. What is the difference between delivery and supply?Delivery service, which includes the wires and poles that bring the power to homes and businesses, is provided by Versant Power and is regulated by the Maine Public Utilities Commission (MPUC). Versant Power also is responsible for transmission, which brings electricity from its supply sources to local substations and is regulated by the Federal Energy Regulatory Commission (FERC). Versant Power also maintains the wires and poles, reads your electrical meter for billing purposes, and takes care of your service requests and questions. If you experience a power outage, you should call Versant Power. Suppliers produce or supply electricity. Your supplier is responsible for owning or contracting for electric generation. If you have not chosen a Competitive Electricity Supplier, your supply is provided through Standard Offer service which is supervised by the MPUC. If you are currently billed under the Standard Offer and have questions, call our Customer Contact Center at 1-855-363-7211 or (207) 973-2000. If you have chosen a Competitive Electricity Supplier and have questions about the electricity supply charge, you need to contact your supplier. Their contact information is provided on the supply portion of your monthly bill. When is my payment processed?All payments made through Online Services, our automated phone system, or with a customer service representative by 8 p.m. Eastern Standard Time on business days will be credited to your Versant Power utility account by the next business day. The amount will be debited from your account within three (3) business days of when the payment was entered. Payments made by mail are processed once they are received. Payments made in person at a payment agency are considered paid that day, however, require some processing time to post to your Versant Power account. Where can I drop off my payment?Click here to see where you can pay your bill in person. Where do I mail my payment?Click here or send payment to: Versant Power PO Box 70702 Philadelphia, PA 19176-0702 Why can't I change the name on an account?For security purposes, we ask you to call our Customer Contact Center at 1-855-363-7211 or (207) 973-2000 to discuss changing a name on an account. This will aid in preventing potential fraud situations. Will I receive my bill at the same time of the month?Due to billing requirements, your due date may fluctuate by a few days each month. Please note: Moving to a new location within our service territory may change the date of your billing. Will my account and payment method information be stored in the Online Services system?You have the option of storing information for future payments. If you choose not to save your payment method and banking information, you will need to enter the information each time you make a payment. Will opting out of paperless billing affect my enrollment in my automatic bill payment option or my ability to make one-time online payments?Signing up for electronic billing is required to utilize the automatic bill payment option or to continue to make one-time payments online without incurring the $2.95 fee. What is the winter warning letter and is it a disconnection notice? No, it is not a disconnection notice. It is a warning letter disclosing your current balance due to Versant Power. Versant Power cannot disconnect residential customers for non-payment during the winter months without prior approval from the Maine Public Utilities Commission, except for cases where residences are proven to be vacated. Disconnection is a last resort. We want to work with customers who are having trouble paying their bill. Please Identify Your Service Area Click on your district on the map, or select a zip code or town from the lists. Select Your District on the Map Below or By Zip Code Select your zip code 04401 04402 04408 04410 04411 04412 04414 04415 04416 04417 04418 04419 04422 04423 04426 04427 04428 04429 04430 04435 04444 04448 04449 04450 04453 04455 04456 04457 04459 04460 04461 04462 04463 04468 04469 04471 04472 04473 04474 04475 04476 04479 04481 04489 04493 04495 04496 04497 04605 04606 04607 04609 04611 04612 04613 04614 04615 04616 04617 04622 04623 04624 04625 04626 04627 04628 04629 04630 04631 04634 04635 04640 04642 04643 04644 04646 04648 04649 04650 04652 04653 04654 04655 04656 04658 04660 04662 04664 04666 04667 04669 04672 04673 04674 04675 04676 04677 04679 04680 04681 04683 04684 04685 04691 04693 04730 04732 04733 04734 04735 04736 04737 04738 04739 04740 04741 04742 04743 04744 04745 04746 04747 04750 04751 04756 04757 04758 04760 04761 04762 04763 04764 04765 04766 04768 04769 04772 04773 04774 04775 04776 04777 04779 04780 04781 04783 04785 04786 04787 04928 04930 04932 04939 or By Town Select Your Town Addison Allagash Alton Amherst Argyle Twp Ashland Ashville Atkinson Aurora Bangor Bar Harbor Barnard Twp Bass Harbor Beals Bear Island Beddington Beech Hill Benedicta Bernard Birch Harbor Blaine Blue Hill Blue Hill Falls Bowerbank Bradford Bradley Brewer Bridgewater Brooklin Brooksville Brownville Brownville Jct Bucks Harbor Bucksport Burlington Cardville Caribou Carmel Castle Hill Caswell Centerville Chapman Charleston Cherryfield Chester Clayton Lake Clifton Columbia Columbia Falls Connor Corea Corinna Corinth Costigan Cranberry Island Crouseville Crystal Cutler Cyr Plantation Deblois Dedham Deer Isle Dennysville Derby Dexter Dixmont Dover-Foxcroft Dyer Brook Eagle Lake East Blue Hill East Machias East Millinocket Eastbrook Easton Eastport Ebeemee Twp Eddington Edinburg Edmunds Twp Ellsworth Enfield Estcourt Station Exeter Fort Fairfield Fort Kent Fort Kent Mills Franklin Frenchboro Frenchville Garfield Garland Glenburn Gouldsboro Grand Isle Great Pond Green Lake Greenbush Greenfield Twp Guerette Hall Quarry Hamlin Hammond Hampden Hancock Harborside Harrington Hermon Hersey Holden Houlton Howland Hudson Hulls Cove Indian Island Island Falls Islesford Jacksonville Jonesboro Jonesport Kenduskeag Lagrange Lakeview Plt Lamoine Larrabee Lee Levant Lille Limestone Lincoln Lincoln Ctr Little Deer Isle Littleton Loring Afb Lowell Lubec Lucerne Ludlow Machias Machiasport Madawaska Manset Mapleton Mariaville Marion Twp Mars Hill Marshfield Masardis Mattamiscontis Twp Mattawamkeag Maxfield Medford Medway Merrill Milbridge Milford Millinocket Milo Molunkus Twp Monticello Moro Plantation Mt Desert Nashville Naskeag New Canada New Limerick New Sweden Newburgh Northeast Harbor Northfield Oakfield Olamon Old Town Orient Orland Orneville Twp Orono Orrington Osborn Otis Otter Creek Oxbow Passadumkeag Passamaquoddy Res Patten Pembroke Penobscot Perham Perry Plaisted Pleasant Point Portage Presque Isle Pretty Marsh Prospect Harbor Quimby Roque Bluffs Saint David Saint Francis Saint John Salsbury Cove Sargentville Seal Cove Seal Harbor Seawall Sebec Seboeis Plt Sedgwick Sheridan Sherman Silver Ridge Sinclair Smyrna Mills Soldier Pond Somes Sound Somesville Sorrento South Blue Hill Southwest Harbor Squa Pan T11, R4,7,B St Agatha Stacyville Starboard Steuben Stillwater Stockholm Stonington Sullivan Sunset Sunshine Surry Sutton Island Swan's Island Town Hill Tremont Trenton Trescott Twp Upper Frenchville Van Buren Veazie Wader Wallagrass Waltham Washburn West Tremont Westfield Westmanland Whiting Whitneyville Williamsburg Twp Winn Winter Harbor Winterport Winterville Woodville Wytopitlock Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District. The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County. The Maine Public District serves Aroostook County and a small piece of Penobscot County. Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts, switch back and forth at any time by selecting the district selector button. If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)
Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District. The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County. The Maine Public District serves Aroostook County and a small piece of Penobscot County. Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts, switch back and forth at any time by selecting the district selector button. If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)