News & Press Releases

Every phone call, email, and customer interaction is an opportunity to provide reliable, responsive service. Whether you have a question about your account, need help understanding a bill, want to explore payment options, or need to report an outage, the Versant Power Customer Contact Center is ready to assist. Our Customer Contact Center is available Monday through Friday from 7:30 a.m. to 5 p.m. to assist with account questions and service requests. Customers can also report outages and emergencies 24 hours a day, seven days a week.

Versant Power is pleased to announce that Erica Young has officially assumed the role of President, effective May 1. Erica brings extensive leadership experience and a strong commitment to operational excellence, employee engagement, and customer-focused service. In her new role, she will lead Versant Power’s continued efforts to deliver safe, reliable electricity to communities across northern and eastern Maine.

From the rocky coastline of Downeast Maine to the forests of Aroostook County, Versant Power’s Aerial Inspection Program helps identify potential issues along hundreds of miles of transmission lines before they can become larger problems. Led by Versant Power’s Asset Management team, the program combines experienced line inspectors, advanced imaging technology, and aerial access to some of the most remote terrain in the company’s service territory.

A recent upgrade in Southwest Harbor is improving electric reliability while giving a once-aging substation a fresh, community-friendly look. With modern equipment and thoughtful design, the project delivers stronger service—and a better fit for the town.

Along Maine’s beautiful coastline, it’s not uncommon to spot ospreys soaring above the water or nesting high along the shoreline. In communities like Lamoine and Mount Desert, these remarkable birds are a welcome sight—but their nesting habits can sometimes create challenges for both wildlife and electric infrastructure. That’s why Versant Power has 32 osprey nesting platforms installed in its service territory!

Beginning on April 21, Versant Power is conducting routine aerial inspection of its transmission system. A helicopter will be traveling above transmission lines to identify equipment that is in need of repair.

Versant Power invites customers in the Bangor Hydro District to attend an upcoming customer information meeting designed to provide valuable insights into electric service, billing, and future grid developments. The meeting will be held on Thursday, April 16, 2026, from 9:00 a.m. to 11:30 a.m. at the Orono Town Office. Registration is required.

Versant Power’s tree work program plays a critical role in keeping the lights on across our service territory. Learn how a more proactive, data-driven approach to trimming, removal, and system planning is helping reduce outages and improve reliability.

As severe weather events become more frequent across Maine, communities like Eastport are recognizing the importance of grid modernization and resilience planning. Through a combination of infrastructure investment and forward-thinking energy strategies, Eastport is taking meaningful steps toward a stronger, safer, and more reliable electric future.

If you’ve stepped outside recently, you know it has been cold. Extended stretches of below-freezing temperatures, especially overnight lows dipping into the teens and single digits, mean heating systems are working harder and running longer to keep homes comfortable. When temperatures drop like this, it’s normal to see higher electric usage.

Versant Power’s Power Partners Program highlights how employees are making a difference beyond the grid. From individual efforts like monthly meals at a local soup kitchen to team projects with organizations such as Window Dressers, the program turns time and teamwork into meaningful community support—funded by shareholders, not ratepayers.

During 2025, customers across Versant Power’s service territory saw improved reliability in their electric service thanks to Versant’s continued work on system maintenance, strategic investments, and weather factors such as a reduced number of storms. Weather, specifically falling trees and limbs during bad weather, is the No. 1 cause of power outages.

On January 1, standard offer supply prices will increase for all Versant customers in the Bangor Hydro District. Versant’s Maine Public District will also see supply rate changes, with residential and small commercial customers seeing a rate increase, while medium and large commercial rates will decrease slightly. The Bangor Hydro District will also see an increase in the transmission rate on their bills.

In 2025, Versant Power invested more than $550,000 in communities across its service territory through its charitable giving and sponsorships programs, supporting a variety of organizations and initiatives focusing on energy affordability, basic needs, local events, and employee-selected programs.

Environmental stewardship is a critical part of delivering safe, reliable electricity across Maine. At Versant Power, that responsibility is led by an Environmental Team of three, bringing 50 years of combined experience to the work they do every day. From protecting wildlife to training employees and ensuring regulatory compliance, their efforts quietly support customers and communities across our service territory.

Versant Power is preparing for impacts of high winds and heavy rain expected to begin Friday afternoon. Wind gusts up to 65 mph are predicted throughout our service territory through late Friday night, with the highest winds expected along the coast and inland to Bangor.

As Maine continues moving toward a cleaner energy future, Versant Power is building the technology needed to keep the grid strong, steady, and ready for the increased flow of renewable power. One of the most important steps in that journey is happening right now in the Hancock County community of Sullivan, where a new Static Synchronous Compensator (STATCOM) has been installed to support power coming in from a nearby coastal wind farm.

Versant Power has successfully achieved its goal of matching $200,000 in donations through its charitable matching program, Power Match. Launched in December 2022, Power Match provided electricity bill credits averaging $375 per household to more than 800 customers in need within the communities we serve.

Versant Power just unveiled a new custom-built mobile substation — a powerhouse on wheels designed to keep customers connected during upgrades or emergencies.

Versant Power is pleased to announce that Erica Young will join the organization next year as president. Erica will replace outgoing president John Flynn, who has announced plans to retire effective April 30, 2026, after more than 40 years in the utility industry and five years leading the Versant Power team.